Refund Policy

Last Updated: October 10, 2026

At Chitra Shop, we want you to have a smooth and satisfying shopping experience. If you are not happy with your purchase or encounter an issue with your order, we are here to help.

This Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Eligibility for Returns

You may request a return or exchange if:

• You receive a damaged, defective, or faulty product.
• You receive an incorrect product or an item different from what you ordered.
• The product has a significant issue that was not disclosed in the product description.
• Your order qualifies for a return under the applicable terms of sale and consumer protection laws.

To be eligible, the product should generally be unused, in its original condition, and returned with its original packaging, accessories, tags, and proof of purchase where applicable.

Certain products may not be eligible for return due to hygiene, safety, customization, or other legitimate restrictions. Any such restrictions will be communicated clearly.

2. Return Request Period

Please contact us within 7 days of receiving your order to request a return or exchange.

For damaged, defective, or incorrect products, please contact us as soon as possible and provide photographs or videos showing the issue.

Return requests submitted after this period may not be accepted unless required by applicable law.

3. Refund Conditions

Refunds may be approved in the following circumstances:

• Your return request has been reviewed and approved.
• Your order is cancelled before dispatch and payment has already been made.
• Chitra Shop cannot fulfil a confirmed and paid order.
• A product arrives damaged, defective, or incorrect and a refund is approved.
• Another circumstance qualifies for a refund under applicable law.

Refunds will be issued using the original payment method where reasonably possible. If that method is unavailable, we will coordinate an appropriate alternative with you.

4. Non-Refundable Situations

Unless required by applicable law, refunds may not be available for:

• Products damaged through misuse, negligence, or improper handling after delivery.
• Products returned without prior approval.
• Items that have been used, altered, or damaged by the customer, except where the issue is a manufacturing defect or another legally protected reason.
• Products clearly identified as non-returnable before purchase, where such restrictions are lawful.
• Change-of-mind requests that fall outside our stated return conditions.

5. Order Cancellation

You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.

If a prepaid order is successfully cancelled, the eligible refund will be processed after confirmation.

6. Refund Processing Time

Once a refund is approved, we will initiate processing within 3-5 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, wallet, payment provider, or financial institution.

If your refund has not arrived within a reasonable period, please contact our support team with your order number.

7. Return Shipping Costs

If you receive a damaged, defective, or incorrect product, Chitra Shop will coordinate an appropriate return or replacement arrangement and cover reasonable return shipping costs where applicable.

For other approved returns, shipping costs may be the customer's responsibility, provided this is consistent with the terms disclosed before purchase and applicable law.

8. Exchanges and Replacements

Where possible, we may offer a replacement or exchange instead of a refund. Replacements depend on product availability and the nature of the issue.

If a replacement is unavailable, we will discuss an appropriate refund or alternative resolution with you.

9. How to Request a Refund

To request a return, exchange, or refund, contact us using the contact details provided on our website.

Please include:

• Your order number.
• The product name.
• The reason for your request.
• Photographs or videos of the issue, if applicable.

Our team will review your request and provide instructions for the next steps.

10. Contact Us

If you have questions about this policy or need assistance with a refund, please contact Chitra Shop through our website's contact page or the customer support details provided at checkout.

We appreciate your trust in Chitra Shop and will make reasonable efforts to resolve issues fairly and promptly.