Shipping Policy

Last Updated: October 10, 2026

At Chitra Shop, we aim to make online shopping convenient by providing a reliable order processing and delivery experience.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Delivery Locations

Chitra Shop currently serves delivery locations within Nepal, subject to service availability.

Delivery availability may vary depending on your location, courier coverage, and the type of product ordered. If delivery to your address is unavailable, we will contact you to discuss possible alternatives.

International shipping, if offered, will be subject to separate arrangements and any applicable customs, duties, taxes, and import requirements.

2. Order Processing Time

Orders are generally processed within 1-3 business days after order confirmation.

Processing may take longer during public holidays, promotional periods, stock shortages, or other circumstances that affect order preparation.

Orders placed outside business hours may begin processing on the next business day.

3. Estimated Delivery Time

Estimated delivery times depend on your location and the delivery service used.

Our general delivery estimates are:

• Kathmandu Valley: Approximately 1-3 business days after dispatch.
• Other major cities and towns in Nepal: Approximately 2-5 business days after dispatch.
• Remote areas: Approximately 3-7 business days or longer, depending on accessibility and courier availability.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before your order is confirmed.

Delivery fees may vary according to the destination, package size, weight, courier service, and any applicable promotional offers.

If free shipping is offered, the applicable conditions will be communicated clearly.

5. Order Tracking

If tracking is available for your shipment, we will provide the tracking details or delivery updates through the contact method associated with your order.

If you have not received a tracking update or need help locating your order, please contact our customer support team with your order number.

6. Cash on Delivery and Prepaid Orders

Cash on delivery may be available for eligible locations and orders, subject to confirmation.

For prepaid orders, dispatch will generally take place after payment is confirmed.

Customers should ensure that someone is available to receive the package and complete any payment due at delivery.

7. Incorrect Address and Failed Deliveries

Customers are responsible for providing an accurate delivery address, phone number, and other required details when placing an order.

If a delivery fails because the address is incorrect, the recipient is unavailable, or the courier cannot reach the customer, additional delivery attempts or shipping charges may apply.

Please contact us as soon as possible if you need to correct your delivery details. Address changes may not be possible after an order has been dispatched.

8. Delayed or Lost Shipments

Although we work to deliver orders within the estimated timeframe, delays may occur due to weather, transportation disruptions, courier issues, public holidays, or other circumstances beyond our reasonable control.

If your order appears significantly delayed or lost, contact us so we can investigate with the relevant delivery service and determine the appropriate next steps.

9. Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives.

If your package arrives damaged, contains an incorrect product, or appears to be missing an item, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs or videos where applicable. We will review the issue and arrange an appropriate resolution in accordance with our Refund Policy and applicable law.

Reporting an issue within this timeframe helps us investigate efficiently, but it does not remove any rights you may have under applicable law.

10. Order Cancellation Before Dispatch

You may request cancellation before your order is dispatched. Once the shipment has been handed over to the courier, cancellation may no longer be possible.

If a prepaid order is eligible for cancellation, any applicable refund will be handled under our Refund Policy.

11. Contact Us

For questions about shipping, delivery estimates, tracking, or a delayed order, please contact Chitra Shop through the contact details provided on our website.

Please include your order number so we can assist you more efficiently.

Thank you for choosing Chitra Shop. We appreciate your trust and look forward to delivering your order.