Terms of Service

Last Updated: October 10, 2026

Welcome to Chitra Shop. These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. General Information

Chitra Shop operates as an e-commerce store offering products for purchase through its website.

Throughout these terms, the words "we," "us," and "our" refer to Chitra Shop, while "you" and "your" refer to the customer or website visitor.

We reserve the right to update these terms when necessary. Updated terms will be published on this page, along with the revised date.

2. Eligibility and Use of the Website

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable law.

You agree to use our website only for lawful purposes and not to:

• Engage in fraudulent purchases or payment activities.
• Provide false or misleading information.
• Attempt to disrupt, damage, or gain unauthorized access to our website.
• Misuse our content, services, or ordering systems.
• Violate any applicable laws or regulations.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, specifications, and prices.

However, minor differences in colour, appearance, packaging, or presentation may occur due to screen settings, lighting, manufacturer updates, or other factors.

If a product contains a material error in its description or is significantly different from what was advertised, please contact us so we can review the issue in accordance with our Refund Policy and applicable law.

4. Pricing and Payments

All prices will be displayed on the website in the stated currency, generally Nepalese Rupees (NPR), unless otherwise specified.

Prices, promotions, and product availability may change without prior notice. Any change will not ordinarily affect an order that has already been accepted, except where correction is necessary for an obvious pricing error or required by law.

Payment methods available at checkout may include cash on delivery, bank transfers, digital wallets, or other supported payment services.

Orders requiring advance payment must be paid using the methods provided during checkout. We will not request sensitive payment credentials, such as your wallet PIN or banking password, through customer support.

5. Orders and Acceptance

Submitting an order constitutes a purchase request. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or decline an order in legitimate circumstances, including:

• Product unavailability.
• Suspected fraudulent or unauthorized transactions.
• Incorrect pricing or listing information.
• Incomplete or invalid delivery details.
• Other reasonable operational or legal grounds.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with our Refund Policy and applicable law.

6. Shipping and Delivery

We aim to deliver orders within the estimated timeframe communicated during checkout or through customer support.

Delivery times are estimates and may vary due to location, courier availability, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate contact and delivery information. Additional charges or delays may occur if delivery details are incorrect or a delivery attempt fails.

For further information, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Nothing in these Terms of Service is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property

The website's original content, branding, logos, graphics, text, design elements, and other materials owned by Chitra Shop may not be copied, reproduced, distributed, or commercially used without prior permission, except where permitted by law.

Product names, trademarks, and materials belonging to third parties remain the property of their respective owners.

9. Privacy and Personal Information

We may collect and process information necessary to operate our store, fulfil orders, arrange deliveries, process payments, provide customer support, and improve our services.

We will handle personal information in accordance with applicable privacy laws and our published privacy practices.

Customers should review our Privacy Policy, if available, to understand how their information is collected, used, and protected.

10. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, or other operational purposes.

We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law. Your use of those services may also be subject to their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Chitra Shop will not be responsible for indirect or incidental losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these terms excludes liability for fraud, wilful misconduct, or any liability or consumer protection right that cannot legally be excluded or limited.

12. Changes to Products and Services

We may update product listings, modify website features, discontinue products, or change our services as reasonably necessary.

We will honour accepted orders in accordance with the applicable purchase terms and legal obligations.

13. Governing Law

These Terms of Service are governed by the laws of Nepal, where applicable. Any disputes will be handled by the competent authorities or courts in accordance with applicable law.

14. Contact Information

If you have questions about these Terms of Service, orders, or our products, please contact Chitra Shop using the contact details provided on our website.

Thank you for shopping with Chitra Shop.